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Abigail Avery

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All 6 Types of IVR Routing and When to Use Each One

Interactive Voice Response (IVR) routing is a way to guide your callers to the best-fit agent, department, or service center to answer their...

Luigi Mangione Conspiracy Theories Are Going Strong

In one particularly testy exchange on a conspiracy theories subreddit, two hair stylists clashed over Mangione’s eyebrows.“I was a hairstylist for 20 years...

Mark Zuckerberg says Threads now has 100M daily active users

Meta’s X rival Threads is growing steadily with more than 100 million people using the service daily, the company’s CEO Mark Zuckerberg said...

Ransomware to Cause ‘Bumpy’ Security Ride in 2025

Ransomware attacks will continue to plague APAC enterprises in 2025, according to Rapid7. The cybersecurity tech vendor expects that more zero-day exploits and...

25 Piping Hot Gifts for Coffee Lovers (2024)

I didn’t consume my first cup of coffee until the ripe age of 24, when I was forced by a former employer to...

Instagram now lets you schedule DMs

Instagram has quietly rolled out the ability for users to schedule direct messages. The Meta-owned social network confirmed to TechCrunch on Monday that...

5 Best Practices for Setting Up a Smooth IVR Phone Tree

An interactive voice response (IVR) system provides an automated phone menu for callers to interact with instead of a live agent. They present...

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